Returns & Refunds – Generation Styles
Welcome to the Returns & Refunds page for Generation Styles. We want your shopping experience at generation-styles.com to be as simple and stress-free as possible. If you need to return an item, please read the following policy carefully to understand how returns and refunds work.
How Do I Return an Item?
You can start a return through our online returns portal. This process is designed to be straightforward — simply follow the steps provided in the portal to create your return.
To begin a return, head to our returns portal and follow the instructions on-screen. Follow the guidelines to prepare your item for return, ensuring it meets the return requirements listed below.
What Is Your Returns Policy?
At Generation Styles, we accept returns on most items that meet the conditions outlined here:
- Items must be unworn, unwashed, and in the same condition you received them in.
- All original tags must still be attached to the item.
- For hygiene reasons, certain products such as swimwear (with seal removed), pierced jewelry, and grooming items cannot be returned.
- Shoes must be tried on indoors only.
- Accessories may not be eligible for return depending on the product type.
- Please make sure items are returned separately if you are returning more than one order, as combining multiple orders in the same parcel may delay processing.
How Long Do I Have to Return an Item?
For most orders, you have a set number of days from when your order was received to start a return. This allows you time to try on items and decide what you want to keep. Please check the return window in the returns portal when initiating your return.
What Happens After You Return an Item?
Once your return is received and inspected, we will process your refund according to the policy outlined in the portal. Refunds are generally completed within a few business days after the return has been logged and processed, though this timing may vary slightly depending on your payment method.
What If My Product Is Faulty?
If you believe you have received a faulty item, please follow the return process via the returns portal and indicate that the item is faulty when prompted. This helps us route your return appropriately and ensure you receive the correct refund for a damaged or defective product.
Exchanges
At this time, Generation Styles is unable to offer direct exchanges. If you want a different size, color, or item, please return the item you have and place a new order for the desired item.
Tracking and Status Updates
After your return is processed, you will be notified through the returns portal with updates on your refund status. It may take a short period for the refund to appear in your original payment method after processing is complete.
Important Notes
- Returns must be made according to the instructions in the returns portal to ensure they are valid.
- Returned items must meet the criteria listed in the policy to be eligible for a refund.
- Failure to follow return instructions may affect your refund eligibility.
Thank you for shopping with Generation Styles at generation-styles.com — we appreciate your business and strive to make returns as fair and simple as possible.